Member Stories

At Premier Credit Union, we take the time to review your entire financial picture and make recommendations that make the most sense with your financial goals. Here are a few ways Premier Credit Union is Making Life Better for our members.

An experience beyond my expectations

I recently embarked on the journey of securing a small personal loan and, thanks to a friend’s recommendation, found myself at Premier Credit Union. Let me tell you, it was an experience beyond my expectations. From the moment I answered the call regarding my application, I was greeted with kindness and professionalism. My friend had praised their customer service, and now, having experienced it firsthand, I can confidently say they exceed all accolades. The application process, though straightforward, pales in comparison to their standout customer service. Sara Keller, the gem of a representative I had the pleasure of working with, deserves special mention. She wasn’t just knowledgeable; she was genuinely invested in finding the best solution for me. Sarah took the time to understand my needs and preferences, discussing various options with patience and clarity. What truly sets Sara Keller and Premier Credit Union apart is their commitment to putting the customer first. Sara’s responsiveness and personalized approach made me feel valued and respected throughout the entire process. It’s rare to encounter someone who not only excels at their job but also genuinely cares about the well-being of their clients. Thanks to Sara’s guidance and impeccable service, my loan application journey was not just smooth but also enriching. I am grateful for the recommendation that led me here and will undoubtedly pay it forward by recommending Sara Keller and Premier Credit Union to my friends and family. In a world where genuine care and attention to detail are often overshadowed, Premier Credit Union stands out for their exceptional customer service. If you’re in need of financial assistance, look no further – Premier Credit Union in Urbandale is where you’ll find not just a loan, but a trusted partner in your financial journey.


Awesome customer service!

Awesome customer service! They got me signed up for an account super fast and helped me understand their online app. Also got a loan to buy out my car lease and the service was excellent and they helped me every step of the way. Highly recommend!


Member for nearly 30 years

I have been with Premier for nearly 30 years and would never think of being a member anywhere else. The employees are always nice and super helpful. They offer the lowest vehicle finance rates and I earn interest on my saving AND checking accounts. Looking to purchase a new vehicle and need it financed? GO TO PREMIER!


Nothing but good experiences here

I was able to get a checking and savings account with ease and even got a loan when really needed it. It’s a great bank and most of the people there know who I am and have my account pulled up as soon as I walk in.


My only complaint is that I didn’t make an account sooner

I’ve been treated excellent every time I’ve come to this location. The staff and environment are wonderful.


The name says it all

Top tier service at Premier!


Forever a proud customer

Thank you and the entire Premier family for always working hard for our family. We can always count on you to put in the work to reach our sometimes-unrealistic timelines. You always make it happen and we will forever be a proud customer.


Top-notch company

You are a top-notch company and I’ve trusted you with my hard-earned money for decades.


Fantastic to work with

Thank you so much for all of your hard work on my mortgage closing loan. I really appreciate your help and time!  You were fantastic to work with!


It does pay off going local

I was beyond impressed working with Premier. My old mortgage was with a different financial institution and I was originally thinking of staying with them, assuming things would be quick because they already have all my information but felt I was just a number. A small fish in the ocean with others. The process was taking over two months with a few updates. I decided to try Premier, and Sheila was able to process my request in less than a month! I got immediate updates. Very professional and helpful explaining all the details. Very impressed! I should have started with Premier from the beginning. It does pay off going local. Big corporations are not always the best and don’t have your best interest.


Offered more options

They took the time to follow up and even offered more options. And then got me a credit card with double the hoped-for limit.


1% Cash Back and $200 monthly savings

A long-time member came in for a home equity advance as they were in a tough spot and needed some extra cash. Our Loan Officer was able to look at their credit report, see that there was equity in their vehicle and took that equity to pay off 3 high interest credit cards. This saved them roughly $200 each month. They now have a low interest Gold Master Card, which will earn them 1% cash back rewards on their purchases.

– Member since 1995

Retiring soon? Now might be a great time to look at your entire financial picture

A soon-to-be retiring member, came into the branch for an advance on a Home Equity Line of Credit to purchase an older vehicle. Upon evaluating his credit, the loan officer was able to combine a 1st and 2nd mortgage into one Fixed Rate Home Equity Loan with a low APR that saved him over $500 per month in mortgage payments! The member left very thankful knowing he would be able to put the savings towards paying down other bills every month.

– Member since 1981