Member Moments

We take the time to review your entire financial picture and make recommendations that make the most sense with your financial goals. Here are a few ways Premier Credit Union is Making Life Better for our members.


Here for the Community... – (February 2019)

We recently received recognition from a business colleague who wanted to thank the Credit Union for the “professional pride” it takes as an organization in becoming involved throughout the community.  He had attended several events in 2018 and was pleased to see Premier helping at so many of them.  Becasue of that, he anticipates becoming a member in the near future!


Hot MM Rates... – (January 2019)

A long time member stopped by as his Money Market was coming to an end.  While approaching the teller line, he noticed a team member putting out NEW rates for the product and was pleasantly surprised with the direction the rates went! He promptly renewed his deposit and happily left knowing he was getting one of the best rates around. 


A Smashing Good Time... – (December 2018)

The Credit Union was proud to sponsor More 104.1’s Ornament Smash at Flix Brew House.  While setting up for the event a long time member stopped by to thank the Credit Union for all it does to support local organizations around the Community as they were off to another event that evening that the Credit Union was sponsoring. We LOVE our community connections here at the Credit Union!

Happier Holidays - (November 2018)

Just in time for the Holiday's, long time member stopped by to inquire about the Holiday Loan options PCU had for this season.  Never have taken advantage of this option the but thought it might be a good solution to help out this season.  We were also able to let her know about the Holiday Savings Account solution for 2019; this member left happy excited for the holidays!


Looking at Retirement - (October 2018) 

Longtime Members who will be retiring soon, stopped by a branch location to get information on their Home Equity Line of Credit and to inquire about a Premier Gold MasterCard.  Upon evaluating their accounts, they were able to accomplish their goals using the Home Equity Line of Credit vs. having to open a credit card account.  They left thankful knowing that account offers 1% cash back if they would ever need to open one. 


Another CD Sucess - (September 2018) 

Long time member stopped by the West Des Moines Branch to renew their CD as they saw our most recent ad in the Des Moines Register promoting rates unmatched by other financial institutions.  He was excited to see our rates and looks forward to the return on his investment in a CD!

#BeLikeMrBlank- (August 2018)

Premier Credit Union Employees along with our wonderful Membership raised funds in the month of July to support Blank Children's Hospital's, Mr. Blank Day by making a monetary donation as well as 2,000 boxes of crayons - THANK YOU to everyone for your support of this wonderful organization! 

Open a CD for Me- (July 2018)

A new Ames member stopped by the branch to open a CD after seeing our NEW CD rates in the Ames Tribune!  Opening a CD was something this member had always wanted to do, with these rates, now was the time to do it.  


Found My Sign- (June 2018) 

Out for lunch one afternoon, a new member walked past the Skywalk branch and noticed the 1% Cash Back Sign hanging in the window.  She stopped in, Premier was able approve her and she is now earning 1% cash back on her purchases!

Playing ball with Kirby - (May 2018) 

After receiving the news that her Daughter won the First Pitch with Kirby at the Iowa Cubs game, this new member could not have been more excited!  She had these kind words to say about her experience: "A HUGE shout out to Premiere Credit Union for sponsoring the Kirby Kangaroo First Pitch Contest! My daughter won and has been treated like such a Princess! Thank you!! What a great way to support the community! Thank you again!!"  


We Raised Our Rates - (April 2018) 

A new member who visited with us at the Home and Garden show was delighted to hear about our new CD rates, he stopped by the following week to make a deposit and start earning a great return on his money


A Quick Switch - (March 2018)

A long time member (over 20 years) phoned in to inquire about a High-Yield Checking Account she saw an ad for on the website.   Unaware that she could be earning money by just switching her current account over to a high-yield; we were able to put together the paperwork via DocuSign and completed everything via the phone and email that same day.  She is very excited to be putting her money to work for her everyday!


New Money Market Rates - (February 2018)

A long-time member recently came into a branch to discuss money market rates, when our Member Account Officer showed him how rates have recently increased, he was thrilled and not only opened a money market for himself but also for his two children.  The thought of paving the way for a stable financial future for his children was a goal of this member!


New Year, New Credit Union - (January 2018)

After seeing Premier Credit Union out and about at community events this past year, two new Credit Union members knew it was time to make the switch to Premier!  We are thrilled to have them as new members, welcome!


Happy for the Hollidays – (December 2017)

With the holidays fast approaching, a new member came in looking for ways to save on her monthly expenses.  Upon looking at her financial picture, our loan officer was able to see that she had equity in her vehicle that could pay off a high-interest credit card balance she was carrying.   After refinancing her vehicle, she was able to put money into savings each month and she left looking forward to the holidays!


Success – (November 2017)

After being with a different Credit Union for several years, a new member stopped by to inquire about a PHIL Loan.  He was very happy to hear that he had not only been approved for a home improvement loan but he could save more money by refinancing his auto loan with Premier! 


Best Buddies – (October 2017)

On Thursday, October 5, 2017, Premier Employees took part in an evening of food and friendship at the Ron Pearson Center in West Des Moines. Appetizers and desserts were prepared by chefs from thirteen area restaurants and Best Buddies Iowa buddy pairs.  It was a wonderful evening that we were proud to support!


Lets Lower those Auto Loan Rates – (September 2017)

New members, who were referred to us by a friend, came in looking to purchase a new auto for their daughter and needed a vehicle loan.  Premier was able to beat the dealership's offering by 2%!  And while preparing the loan it was discovered that they had another auto loan that could benefit from a refinance for a lower interest rate as well.  These new members were happy and thankful they found Premier!

Tooting our Own Horn! – (August 2017)

Premier would like to take this Member Moment to thank our wonderful Membership!  So many of you donated to our Crayon drive benefiting Blank Children's Hospital, we couldn't have been more proud taking in over 2,500 pre-packaged boxes of crayons to the hospital.  The staff at Blank was very appreciated to everyone who donated and we THANK YOU!

Tracking Our Steps – (July 2017) 

Premier Credit Union Employees helped track steps for the Principal Charity Classic Steps for Charity Challenge, which benefits Blank Children’s Hospital. We would like to thank all of our members who stopped by in support of this wonderful cause!  With your help, we reached our goal! 

Extended Holiday Fun – (June 2017)

Just after the long holiday weekend, a self-employed member came into our main branch location looking to lower a high interest rate truck loan he had.  It was discovered that with the equity he had in the truck he was able to pay off another small loan he had while LOWERING his monthly auto payment.  His only regret was not doing this before the holiday weekend!

Tying the Knot – (May 2017)

Recently married, new members came in looking to join their checking & saving accounts and were also in the market for a new home mortgage.  Once our Account Representative created joint accounts for them, they were introduced to a Mortgage Specialist who was able to sit down with them to discuss their home-ownership journey and walk them through what the financial picture might look like.  They hope to make their dream a reality by the end of the summer!


Taking Advantage of our Cuckoo Rate... – (April 2017)

New member who saw our ad in the Ames Tribune came in to take advantage of our new CD rates!  She was grateful to find a NEW Credit Union offering such great CD rates and can’t wait to get all her accounts switched over to Premier!


2-4-1... – (March 2017)

A long-time member came in recently to obtain a Motorcycle Loan for a bike he was purchasing.  The rate at the dealership did not make him happy so he came over to check our rates with one of our loan officers.  Once he heard about the new motorcycle special, he was sold!  Not only did he finance his new bike but also was able to refinance his existing auto loan at a much lower rate!  He left excited to hit the open road! 

Heads Up... – (February 2017)

Long time member noticed our ads saying that Auto Loan rates would be on the increase soon.  With that info he decided NOW was the time to take advantage of the low auto rates and thanked us for the heads up!


A Little Birdie Told Him... – (January 2017)

A long time member saw the ad for auto loan rate increase through the January email blast and stopped in to refinance his current auto loan rate.  Premier was able to reduce his monthly payment by over $70 each month!  In the end, he was thankful that he received the email blast and was able to save so much money!


This Moment is For Our Members! – (December 2016)

On behalf of all the staff at Premier Credit Union, we would like to take this month’s member moment to thank all our members who dropped off a new toy this holiday season for Toys for Tots!  We delivered so many toys up to KCCI on December 16th and we truly appreciate you making this another successful year for the organization.  Thank YOU!

Kudos to the PCU Staff – (November 2016) 

Please pass my appreciation along to the staff, there, too. It elevates everything when a partner not only invests in a promotion, but also engages and enthusiastically participates.  The PCU crew just always seemed to be having a good time (despite the early hour and cold weather), and I honestly think it was a bit infectious – especially to all of the people driving through. During the time that I spent with the prize cards, I watched people leaving their tent and they had smiles on their faces 100% of the time. – Thanks again, Jay @ MORE 104.1

Lucky for me it was Member Appreciation Day! – (October 2016)

I would like to thank the kind staff at the Ames location as I had stopped in for help on my account when it happened to be Member Appreciation Day!  I was grateful to have my question resolved and got to visit with quite a few of the great staff up in Ames.

Heart Warming Home – (September 2016)

With winter right around the corner, long-time members stopped in to inquire about a Premier Home Improvement Loan loan as they would need to get their furnace replaced before the snow started to fly.  Upon review of their current financial situation, our loan officer was able to refinance both of their autos saving them enough money to almost cover their monthly payment on PHIL!  They were very grateful they stopped in and are now looking forward to winter.


Raise the ROOF!  – (August 2016)

Recently a member with a lower credit score whom has had a Mission Savings account since 2014 arrived at the Credit Union.  She has been working hard to bring her credit score up and when we re-pulled her score, it was improved!  That day we were able to open a high yield checking account for her, refinance her auto loan from 15.5% to 2.89% and add a warranty policy on her car.  The member was ecstatic about the whole thing and appreciated what we were able to do for her, even though she had really done all of the hard work with that credit score! 


Extra, Extra - Read all about it – (July 2016)

Long time member in our Ames Community just arrived holding a copy of the Des Moines Register CD ad to open up a new CD!  They had been thinking about opening a CD and thought that rate was too good to pass up.   


Make Every Step Count – (June 2016)

Premier Credit Union was thrilled to partner with Blank Children’s Hospital out at the 2016 Des Moines Principal Charity Classic.  While handing out pedometers to track spectator steps, a West Des Moines member stopped by to let us know she would be thrilled to track her steps as she had just recovered from knee surgery and was happy to help out a wonderful cause!  Blank received a check for $15,000 on behalf of the Classic - Every Step Counts.


It Pays to Review Your Financial Picture – (May 2016)

Recently, a couple came in with a large balance on their current credit card bill.  Our loan officer took a look at their current financial picture and could see some potential saving possibilities.  After refinancing their auto loan and taking out a small unsecured loan the member was able to save over $275 each month! 


Play Ball - Even if it is Freezing! - (April 2016) 

With the 2016 Iowa Cubs season just underway, we had our first voucher redemption for a $25 Visa Gift Card!  The Double Play of the Day winner stopped by to pick up her prize and said it was totally worth watching the game in the freezing cold to win!  We wish the Iowa Cubs the best of luck this season.


What a Fantastic Start to the Weekend! (March 2016)

New retirees came in Saturday morning to do a small advance on their HELOC to purchase an older vehicle.  Upon evaluating their credit, it was discovered that they had a small balance on a first and second mortgage with rates well above 5%.  Premier was able to combine both loans into one monthly payment saving them over $700 per month in payments!  They left feeling very thankful that their entire financial picture was looked at as they are now on a fixed income.


Opened a Checking Account and received so much more! (February 2016)

A Long time member was going through some personal issues, which forced her to open up a new checking account.  While transitioning through this difficult time in her life, she also needed some help in the financial planning side of things.  She was introduced to Lori McKnight, a Financial Consultant who works with our members and was able to make an appointment and continue successfully down her new path in life.   

That Perfect Gift (January 2016)

Coming up with that perfect holiday gift was hard for our long time member of 4 teenaged grandchildren!  After seeing an ad for Premier Credit Union’s “perfect gift” she stopped into a branch location just before the holidays and picked up a very nice Visa gift card for each one of her grandchildren!


No Payment for 90 Days (December 2015)

Needing to replace her furnace, this long time member arrived at our West Des Moines branch needing to take an advance on her HELOC.  Upon chatting with this member, it was discovered that she was paying a very high interest rate on her brand new auto loan.  On the spot we were able to refinance her auto loan saving her money each month and offered her no payment for 90-days which could not have come in handier this time of the year.  She left knowing her heart and home would be a little warmer this holiday season!


Picked up some pennies (November 2015)

A BIG thank you to all our member who stopped by our Ames Branch location on November 17th to donate to the Penny Pick Up which supports the Shop with a Cop program.  We raised over 20,000 pennies that morning!

Best Buddies (October 2015)

Premier Credit Union was proud to support The Best Buddies Chef Challenge, which brings together volunteers and supporters to celebrate friendship and inclusion on Thursday, October 15 at Embassy Suites in downtown Des Moines. Guests enjoyed small plate options from twelve chefs from area restaurants competing for best savory or sweet item.  We are proud to support such a great organization!


Extra Cash and Cash Back!  (September 2015)

A new member came in for a home equity loan, as they needed some extra cash.  The Loan Officer was able to look at their credit report and current debt payments to determine there were areas in which to save them over $130 per month.  The member was able to take advantage of the home equity loan as well as a Gold MasterCard earning them 1% cash back!


Happy Retirement (August 2015)

A recently retired couple came in looking for an auto loan and upon looking at their entire financial picture; we were able to combine several debts into one affordable monthly payment for them.  Knocking down the interest payments by over $200 alone!


Double Play of the Day (July 2015)

A lucky fan had their seat randomly called during an Iowa Cubs game, brought in a winning voucher and redeemed it for a $25 Visa Gift Card!  Congratulations to the winner and a BIG thank you to his grandparents for bringing him down.  Enjoy your Visa Gift Card! 


Don't worry, it's covered! (June 2015)

When taking out an auto loan, our Loan Officer explained the benefits of an extended warranty to a long time credit union member.  After hearing the benefits, she decided to take out the warranty.  Two weeks after the loan closed the vehicle needed major repairs and it was 100% covered by the extended warranty! 


Yard Sign, Sign me up! (May 2015)

A member who drove by our West Des Moines branch and noticed our CD Special not only stopped by to take out a CD but also signed up for our 3.00% High Yield Checking account!

Taking Shape (April 2015) 

A new member was working with our mortgage loan officer to get her credit in shape in order to purchase a new home.  Upon review of her entire financial picture, the mortgage loan officer referred her to a consumer loan officer to rewrite her auto loan.  Premier was able to save over 11% interest on the auto loan alone, home ownership is in this member’s near future!

Friends helping Friends (March 2015)

A new member came into the Ames office with an existing Premier Credit Union member.  She had been to several other financial institutions to see about consolidating debt.  With the other financial institutions unable to help her out, she came to Premier Credit Union and was very pleased to find out she qualified for a Home Equity Loan to consolidate several credit cards as well as a few other things.  She had been with a different local credit union for over 20 years and because Premier was able to help her out, she switched all of her primary banking over to Premier.  She has even referred her son for a consolidation loan as well!


Yes, They Sell Trucks! (February 2015)

In the February e-newsletter blast, we featured an article about our partnership with Enterprise Car Sales in Urbandale, IA.  Upon reading the email, one of our long-time members’ visited Enterprise Car Sales as they were in the market for a pick-up truck.  Cory Tass and his team over at Enterprise Car Sales were able to find them a beautiful Dodge truck.  When you are in the market to make a vehicle purchase, check out Enterprise Car Sales and tell them that Premier Credit Union sent you!


Lowering Ratios (January 2015)

While in the process of qualifying for a home mortgage, our member was struggling with their debit to income.  Our Mortgage Officer was able to see that they had equity in their auto, so in turn we were able to combine their vehicle loan and an unsecured loan.  Not only did this lower their interest rate and monthly payment by over $150 but it also changed their ratios allowing them to qualify for a larger home!


No More Struggles. (December 2014)

After struggling for several months, a member applied for a signature loan to help pay property taxes.  The member is retired and receives a nice pension, social security and also works part time to help pay for a home equity loan, two credit cards and an auto loan.  As the loan officer reviewed the member’s financial picture, it was discovered that they had plenty of equity in their home to pay off the $12k in credit card debt plus the home equity loan.  The member qualified for a 7-year loan and is saving over $300 a month and was very appreciative!


Making Room for 7! (November 2014)

A newly referred member came in looking to expand their living quarters and needed a home mortgage.  While she was preparing for her wedding, she was also preparing to purchase a new home for their new family of 7!   Our loan officer was able to refinance their auto, lowering their debt to income ratio and allowing them to purchase a bigger house for their 5 children.  They were able to close on the new house just in time for the wedding; we wish this new family the best!


Falling Short and Charging More (October 2014) 

Recently a member came in looking for a Signature Loan to pay off some credit card debit.  In speaking with the member, it was discovered that by paying monthly medical bills and a high-interest credit card bill it was leaving him short every month thus he was charging more on his credit card.  Our Loan Officer suggested he take out a Home Equity Loan to pay off the monthly bills and switch his credit card to a Premier Gold Card with a lower interest rate to use in emergencies.  By doing this, the member was able to lower his monthly payment by $250! 


Take Me Out to the Ballgame (September 2014) 

Congratulations to the following as they were the Winners of the 2014 Premier Credit Union Iowa Cubs Experience!

  • Reshea Moore
  • Brian Boyer
  • Dan Pardock
  • Ruby Fogwell
  • Chris Harwood

Each winner received 4-Premier Home Plate Club Seats to an Iowa Cubs Home Game, $40 in Cubs Bucks, Tossed Out the First Pitch, Shot a Promotional Gun, Received 4 Ball Hats and One Team Autographed Ball.  Congratulations to the Iowa Cubs on a great 2014 season and to all our winners!  Stay tuned for your chance to win next season.


Getting Things Back to Square One (August 2014)

Just before a long holiday weekend, a self-employed member came into our main branch location looking to lower a high interest rate truck loan he had, as his current cash flow was making it hard to make the high payments he was facing. When speaking to a loan officer, it was discovered that he had equity in the truck. He was able to take that equity to make his mortgage current as well as pay off a major mechanical repair while still lowering his interest rate and payment. What a great start to holiday weekend plans!


Using Your Equity to Pay Down Bad Debt (July 2014)

Recently a member filled out a loan application online for a signature loan to payoff several department store cards as well as other small limit credit cards.  Upon reviewing the application, our loan officer determined that she did not have an auto or a home loan.  After speaking with the member, it was discovered that she was driving a 2009 vehicle that could be used as equity towards a loan to payoff all of those high interest rate cards.  Currently we are in the process of paying off the credit cards and have cut her monthly payment from $798 in credit card payments to one $300 auto loan payment!


Happily Ever After (June 2014)

A new member was referred to Premier by his co-worker last fall.  While on a stroll through the skywalks, he was intrigued by a posted interest rate and stopped by to pick up more information.  He was getting ready to purchase an engagement ring and at the same time his co-worker was encouraging him to think about refinancing his auto for a lower rate.  He acted on the refinance and was not only able to lower his rate, but he took the equity in his auto to purchase the ring; leaving his savings account intact to purchase a new home down the road.


We’ve got a bright idea…combine two loans into one with a great LOW rate! (May 2014)

Recently a member came in to obtain a Recreational Vehicle Loan for a motorcycle he was purchasing.  Not happy with the rate that the dealer gave him, he sat down to speak with one of our loan officers.  Upon looking at his entire financial picture, he was able to refinance his vehicle to payoff the existing auto loan at another financial institution and use the equity in the vehicle to purchase the motorcycle at a great interest rate.  He was excited to combine the two loans and bring it local, to Premier!


Retiring soon?  Now might be a great time to look at your entire financial picture  (April 2014)

A long-time member who will soon be retiring came into a branch location on a Saturday morning to get an advance on his Home Equity Line of Credit to purchase an older vehicle.  Upon evaluating his credit, the loan officer was able to combine a 1st and 2nd mortgage into one Fixed Rate Home Equity Loan with a 3.5% APR that saved him over $500 per month in mortgage payments!  The member left very thankful knowing he would be able to put the savings towards paying down other bills every month.


10-10-10 Home Mortgage Product Success (March 2014)

A recently divorced member came into the Credit Union to obtain a mortgage.  Due to recently entering the workforce and a few minor credit issues, qualifying for a mortgage had been a bit of a challenge.  Our Mortgage Officer was able to sit down with her and help her overcome a few difficulties.  By having 40% equity in her home, Premier Credit Union placed her in a 10-10-10 Mortgage product and she realized her home-ownership dream’s could come true. 

Benefits of an Extended Warranty  (Feb. 2014)

About two years back, a member secured an auto loan with Premier and at closing the loan officer explained the benefits of an extended warranty.  The warranty was added and it came in handy recently when the auto needed $2,500 worth of repairs. Because the warranty was in place, the work cost $0 out of pocket and but most importantly, it could not have gone more smoothly. Everything was handled between the mechanic and Route 66 and the member was ecstatic he purchased the warranty and with how well it worked in practice.


Lowered Interest Rate From 15% to 4%. (Jan. 2014)

A new member who was referred to Premier Credit Union from a current member stopped by to inquire and secure a vehicle loan.  While preparing the new loan documents they also inquired about a current vehicle loan they had with another financial institution at a 15% interest rate.  We were able to reduce the interest rate to 4%, which resulted in a savings of $120 per month.

Fixed-10 Home Equity Loan & Enterprise Car Sales. (Dec. 2013)

A member came in to get pre-approved for an auto loan and was informed of our new partnership with Enterprise Car Sales.  Since she did not know what type of car she wanted, our Loan Officer explained the benefits of Enterprise and made the introduction.  The helpful staff over at Enterprise found the right vehicle for her on a Saturday afternoon and she was even able to drive it off the lot the same day!  She was overjoyed by the process and is recommending Enterprise Car Sales to her friends and family.

Needing to consolidate a considerable amount of debt, a long-time member came in needing some guidance.  Our Loan Officer was able to get them into a Fixed-10 Home Equity product that saved them almost $300 per month in combined monthly payments.  They left thrilled that Premier was able look at their entire financial picture and guide them to a product that worked for their situation.

1% Cash Back and $100 monthly savings. (Nov. 2013)

A long-time member came in for a home equity advance as they were in a tough spot and needed some extra cash.  Our Loan Officer was able to look at their credit report, see that there was equity in their vehicle, took that equity and paid off 3 high interest credit cards which saved them roughly $100 each month.  They now have a Gold MasterCard which will earn them 1% cash back rewards on their purchases and has a lower interest rate.

Increased Credit Score = $100 Savings and New Member! (Oct. 2013)

A couple, which were not current members, stopped by the Credit Union to inquire about refinancing their auto loan.  Having no credit score prior to this loan, they were paying a high interest rate while trying to build their credit score.  Our loan officer was able to see that they had indeed increased their credit score and was able to refinance that loan resulting in a savings of $100 per month, shortening the term by one-year and new membership!

 High credit card debit paid off and saved over $450 per month! (Sep. 2013)

Recently, a member came in with a high level of credit card debt.  Our loan officer took a look at their entire financial picture, made a recommendation to refinance their two vehicles and provided a small, unsecured loan to pay off that credit card.  This resulted in a savings of over $450 per month to the member.

How did we save a member over $700 per month? (Aug. 2013)

A member came in looking to refinance his car. Upon looking at his entire financial picture, our loan officer recommended to roll his auto loan as well as his first and second mortgage into a Fixed-10 Home Equity product which resulted in a savings of over $700 per month.

Here’s Your Sign! (July 2013)

Out for lunch one afternoon, a member walked past the Skywalk branch and noticed the 1.89% auto loan special sign.  By stopping in, Premier was able to refinance three of their vehicles and saved the member $340 per month.


A new rate and shortening up the term of the loan = a member savings of almost $3,000. (June 2013)

A member came in and was told about our 1.89% auto loan special.  Upon sitting down with a Loan Officer, we were able to refinance the auto loan that day and save 9.99% on the rate, shorten their term by 6 months and saved almost $3,000 in interest over the life of the loan.


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